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Please send me a replacement / a full refund
I would appreciate it your prompt attention to this matter.
I must insist on your immediate action.
I must insist that you put matters right.
It would appear to me that you have a responsibility to…
It seems to me that the least you can do is…
Unless…, I will be forced to take the matter further.
Frage: Letters of complaint
Close of letter
Paket: Letter writing vocabulary



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