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•Ask if feedback is desired “Would you like some feedback?”
•Describe facts, don’t judge.
•Use concrete and personal descriptions (“I observed” and not “we”)
•Positive and negative feedback or no feedback. Positive feedback first. Explain positively what you want the other to do.
•At the end of the feedback ask questions only to understand – not to discuss.
•Finally, thank the feedback giver.
•Share the responsibility of giving feedback
Frage: Giving feedback rules

Paket: Professional skills



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