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1.Understand the individual
•empathy for what’s important to others and share it
2.Attend to the little things
•give me time to express myself
3.Keep promises and commitments - turn up on time, be prepared, be responsible
4.Be clear about goals and responsibilities - make it clear what we expect of each other and our goal
5.Be loyal to those not present
•when you defend those absent, you keep the trust of those present
6.Apologize sincerely when you make a withdrawal - “I was wrong” - admit when you’ve used up a lot of points
Frage: Emotional Bank : deposits
Paket: Professional skills



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