Business Benchmark Unit 20+21

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cost-effective


of good value to you for the
amount of money paid
domestic


from within the same country
expense: at the expense of



at the same time having a
negative effect on
         
intranets
justify


provide a good enough reason
leave high and dry


put in a dif?cult and inconvenient situation
which is dif?cult to get out of
         
non-committal


not expressing an opinion
outsource

employ companies outside the organisation
to do part of the organisation’s work
phenomenon


something unusual or interesting which is
extremely successful
         
pros and cons


advantages and disadvantages

best practice


best way of working
bond

relationship
         
business case


the real value to the business
business culture


the beliefs and way of behaving of a
particular company
comment card


card on which customers write their opinions
and suggestions
         
competitive advantage

having an advantage over your competitors
by being better than them
competitive differentiation



the special things about a companys
products that make them different
from those of other companies
con?dence: have con?dence in someone




trust someone’s abilities
         
dealership


business that sells the products of a
particular company, e.g. car dealership
drive


work hard to produce
empowerment


giving employees responsibility so that they
have the power to make their own decisions
in their job
         
engaged


involved and interested
provider of choice


the company people prefer to shop with
repurchase


continue buying
         
return on investment ROI


the pro?t made from something you have
invested in
revenue


income from doing business
sample shop


typical representation of what people would
normally buy
         

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