Business Benchmark Unit 22+23+24

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after-sales service



help or advice received after a purchase has
been made
brief

set of instructions
bulletin


short, written news update
         
commitment



willingness to give time and energy
customer care

the way customers are treated
customer services manager

person responsible for beforeand after-sales
service
         
discount the job


reduce the price
help desk


place customers can visit or phone when
they have problems
mail order

buying goods, usually from a catalogue, by
post Bestellung per Post
         
National Curriculum

the set of subjects that children in England
and Wales must study from the age of ?ve to
sixteeen nationaler Lehrplan für England
und Wales
point of purchase


the place where a product is sold
pro?table


bringing advantages
         
quote


price someone offers to do a job for / supply
goods at
rack up


accumulate
rapport


good understanding of someone and an
ability to communicate well with them
         
register


show, express
retain


keep
stand by


don’t change
         
subscription service


providing a service in return for a regular
payment which can be cancelled at any time
swallow


accept
take trouble



make an effort
         
target customer


person or organisation you would like to
have as a customer
there and then


immediately
up-front

honest
         
user group


group of people who are interested in your
products and can give you feedback
whatever they throw at you



all their complaints and requests
deliberate



think carefully about something
         
door-to-door



all the stages of a journey from the
beginning to the end
hoist


machine used for lifting heavy things
long-standing



for a long time
         
man hour



the amount of work one person can do in an
hour
plate: a lot on my plate

large amount of important work to deal with
point out


make clear
         
shipment


large amount of goods sent together
take notice of


give attention to
abreast: keep abreast of


stay informed about the most recent facts
         
anecdote


short, amusing story
benchmark



high level of quality which can be used as a
standard when comparing other things
customer pro?le


description of an average customer
         
feature


include as an important part Eigenschaft
get a feel for

develop a good knowledge or understanding
of
hassle


trouble
         
keep abreast of


stay informed about the most recent facts
no end of


a lot of
opposite number


person who has a similar job to you in a
different organisation
         
opposite number

person who has a similar job to you in a
different organisation Pendant
retrospect: in retrospect
thinking back to something in the past
retrospect: in retrospect



thinking back to something in the past
understaffed


without enough employees
         

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