after-sales service
help or advice received after a purchase has
been made |
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customer services manager
person responsible for beforeand after-sales
service
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help desk
place customers can visit or phone when
they have problems
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mail order
buying goods, usually from a catalogue, by
post Bestellung per Post
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National Curriculum
the set of subjects that children in England
and Wales must study from the age of ?ve to
sixteeen nationaler Lehrplan für England
und Wales
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rapport
good understanding of someone and an
ability to communicate well with them
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subscription service
providing a service in return for a regular
payment which can be cancelled at any time
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target customer
person or organisation you would like to
have as a customer
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user group
group of people who are interested in your
products and can give you feedback
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door-to-door
all the stages of a journey from the
beginning to the end |
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plate: a lot on my plate
large amount of important work to deal with |
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abreast: keep abreast of
stay informed about the most recent facts |
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benchmark
high level of quality which can be used as a
standard when comparing other things |
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opposite number
person who has a similar job to you in a
different organisation
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opposite number
person who has a similar job to you in a
different organisation Pendant
retrospect: in retrospect
thinking back to something in the past
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retrospect: in retrospect
thinking back to something in the past
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