ITIL Service Foundation

Kärtchen: 179 | angezeigt: 3352 mal
Facebook | Link senden | PDF exportieren

Merkmale eines guten Problem Managements
KVP
CSF
         
PIR
(Post Implementation Review)
Unknown Error (Problem)
RFC (Request for Change)
         
CI
Priorität
Service Request
         
Incident
(Störung/Anfrage)
SPOC
(Single Point of Contact)
Workload Managment
         
Demand Managment
Kapazitätspläne
Business Requirements
         
CMD
Capacity Managment Database
Methode zur Risikobewertung
EUA
         
EUDT
EUPT
Parallele Anforderung
         
Serielle Anordnung
TTR (Time to repair)
Nichtverfügbarkeit, Ausfallzeit
ITAMM
IT Availability Metrics Model
         
Return on Invest
ROI
TCO
Total Cost of Ownership
Kosten
         
Depreciation
UC
Underpinning Contract
Service Katalog
         
Pricing
Policy Statement
PIR
Post Implementation Review
         
PKI or PCI
Process Critical Indicator
Performance
Package Release
         
Ownership
OLA
Operation Level Agreement
Notfallplan
         
MTTR
Mean Time To Repair
MTBF
Mean Time between System Incidents
Maintainability
Wartbarkeit
         
Life Cycle
Lebenszyklus
Leistung
Kontra G
         
Known Error
Bekannter Fehler
Knowledge Database
Customer
Kunde
         
K-Fall
KPI
Key Performance Indicator
Catagory
Katagorie
         
Kapazitätsplan
IT SMI
IT Service Management Institut
ITSM
IT Service Management
         
IT-Service
IT Infrastruktur
ITIL
IT Infrastructure Library
         
ITAMM
IT Availability Metrics Modell
ISO 9000/ 9001
Integrity
Integrität
         
Incident
Impact
HR
Human Resources
         
Helpdesk
GAP - Analyse
Full Backup
         
Full Release
FSC
Forward Schedule of Changes
Application Management
Taktischer Prozess
         
Service Delivery
Taktisch
Prozess - Arten / Prozess - Stufe
Aufgaben des SLM (Service Level Management)
         
Im SLA (Service Level Agreement) beinhaltet folgendes
UC
Underpinning Contract
Infrastructure Management
Operativ
         
Änderungen im SLA (Service Level Agreement)
Grundregel des SLA (Service Level Agreement)
Capacity Managemnt
         
IT Service Continuity Management
CDB
(Capacity Database)
OLA
(Operation Level Agreement)
         
SLA
Service Level Agreement
ITSM
IT Service Management
KVP
Kontinuierlicher Verbesserungsprozess
         
Service Support
Operativ
Als Prozessgrundlagen werden definiert
Betriebszeit
         
CI
Configuration Item
CMDB
Configuration Management Database
CMDB verifizieren
         
CI indentifizieren
Package Release
Delta Release
         
Full Release
DHS
Definitive Hardware Store
DSL
Definitive Software Library
         
Release Policy
Release (-Build)
EC
Emergency Committee
         
CAB
Change Advisory Board
RFC
Request for Change
Change
         
Information Security Incident
Availability
Verfügbarkeit
Integrity
Integrität
         
Confidentiality
Vertraulichkeit
Business Perspective
Business Perspective Process
Kunde, User
         
Lieferanten
RWO
Real World Objects
(reale Objekte)
Fault Three Analysis
         
FSC
Forward Schedule of Changes
Error Control
EC
Emergency Comitee
         
DSL
Definitive Software Library
Dringlichkeit
Cost Unit
         
Costing
CPO
Chief Prozess Officer
CRAMM
CTTA Risk Analysis und Management Method
         
Customer
CSF
Critical Success Factors
Delta Release
         
DHS
Definitive Hardware Store
Database
CSIP
Continuous Service Improvement Program
         
CIO
Chief Information Officer
CMD
Configuration Management Database
CMM
Capacity Maturity Modell
         
Configuration Baseline
Confidentiality
Configuration Management
         
K-Fall
Planung für dedizierte Notfallsituationen
Contract
ABC-Analyse
         
Backout Option
BSC
Balance Scorecard
Availability
         
Attribut
Auswirkungen
Assesment
         
Asset
User
Anwender
Change
Änderung
         
CI
Configuration Item
Change Record
Change Management
         
Change Catagory

Priority

- low
- minor
- urgent
Charging
Change Authority
         
Change
CFIA
Component Failure Impact Analysis
CDB
Capacity Database
         
CEO
Chief Executive Officer
CCTA
Central Computer and Telecommunication Agency
Call Center
         
CAB
Change Advisory Board
Business Unit
Business Case
         
Briefing
Build
Best Practice
Bewährte Praktiken
         
Complaint
Beschwerde
Known Error
Bekannter Fehler
Eskalation

- Funktionelle Eskalation

- Hierarchische Eskalation
         
EXIN

Examinstitut voor Informatica
Fallback - Option
Aufgaben des Security Management
         
Definition des Security Managements
Qualität
Merkmale eines guten Configuration Management
         
Definition Configuration Management
Merkmale eines guten Configuration Management
Aufgaben des Configuration Management
         
Merkmale eines guten Release Management
Definition von Release Managements
Aufgaben des Release Management
         
Merkmale eines guten Change Management
Defination Change Management

Neu: Bestätigte Pakete
Jetzt anmelden!

 

Bestätigte Pakete

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

© by Aisberg GmbH : Webdesign, Marketing, Frauenfeld, Thurgau